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FAQ's

How does it all work?

50 Cent might take you to the candy shop, but we bring the candy shop to you!

 

We’ve selected all of the best lollies from around the world and packaged them up in one delicious bag of mixed treat yumminess that is delivered direct to your door, ensuring that you don’t have to ever lift a finger (unless it’s to grab another lolly).

 

When will you deliver my bag of goodies?

Tummy rumbling?

 

With a general dispatch time of within 24 hours, our lollies will be at your door and in your mouth within approximately 1-4 business days from dispatch for Australian consumers (Metropolitan areas) with tracking!

Regional / remote areas may vary.

 

International shipping?

We are currently not shipping internationally, but keep an eye out in the near future for updates.

 

Do you have a returns policy?

We do not offer refunds due to change of mind, however we will accept returns if the product is faulty or incorrect. The bag must remain unopened & in original condition.

You must contact us before returning any products, at support@thecandycollective.net

 

Best before dates?

You will find all the best before dates on the bottom of each bag!

 

What if I've got a food allergy?

We’ve got you covered! In each of our product descriptions, you will find a comprehensive list of ingredients and allergen advice / warnings.

 

What if my order is damaged or I'm unhappy?

Email support@thecandycollective.net and allow us to rectify the situation urgently.

 

Which payment options do you accept?

All cards (excluding Amex & Diners), Apple Pay, PayPal & Afterpay.

 

Lost / Missing Packages?

All lost / missing packages are insured by our delivery service meaning another one would be sent straight out as a matter of priority.

 

How can I suggest a product?

As popular as our lollies are, we are always open to suggestions to find out how we can best cater to you! For all suggestions and questions, hit us up and contact us via info@thecandycollective.net


How do I enquire about catering options?

The more, the merrier! Whilst our products are almost too good to share (almost…), direct all of your catering-related enquiries to sales@thecandycollective.net

 

Where do you ship to?

Just like superman, our lollies fly all over the country, metro & regional, both catered for with appropriate shipping methods.

 

Do you offer Afterpay?

Yes! We offer Afterpay, available on all our products (excluding subscriptions).

 

Do you offer wholesale pricing?

Whilst our party mix and mega mix are a delicious value for money, for bulk order enquiries, contact us today via sales@thecandycollective.net

 

How soon will my order dispatch?

We pride ourselves on shipping our lollies as fast as possible, so that you can enjoy them as soon as possible! Our approximate dispatch time is within 24 hours!

 

I’d love to do a lolly buffet, how much do I need?

For the most sweetest of parties (and extremely happy guests), we love to see The Candy Collective lolly buffets! As an estimate, we recommend 150g - 200g per person, and for all bulk-order or event enquiries, contact sales@thecandycollective.net

 

When will a certain product be back in stock?

Uh oh - see something you like, that isn’t in stock? Satisfy those cravings and find out when we will next have them in stock, by contacting us at info@thecandycollective.net

  

 

 

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